Terms of Service

By accessing or using the iBudCares platform ("Services"), you agree to be bound by these Terms of Service. If you do not agree with these Terms, you should not use our Services. These Terms form a legally binding agreement between you and iBudCares, located in Lagos, Nigeria.

You must be at least 18 years old to use our Services. Users between the ages of 13 and 17 may only use the platform with parental or guardian supervision and consent.

You agree to provide accurate and complete information during registration and to keep your information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. We reserve the right to suspend or terminate accounts that contain false, misleading, or incomplete information.

All vendors undergo a manual review and approval process before being allowed to sell on the platform. Vendor verification may include: • Full name or business name • Phone number • Email address • Bank account information • Physical address verification • Physical interaction and operational verification by iBudCares representatives Vendors are only granted selling access after successful review and approval by iBudCares. iBudCares reserves the right to reject, suspend, or remove vendors that do not meet our operational or compliance standards.

iBudCares operates as a controlled multi-vendor marketplace. Process: • Vendors upload products through their vendor dashboard • All product listings are reviewed and approved by platform administrators before becoming visible to customers • Customers may purchase products from one or multiple vendors during checkout • Orders may internally be separated into vendor-specific fulfillment orders • Our representatives may physically verify product availability, condition, and quality before dispatch If a product becomes unavailable, fails verification, is misrepresented, or cannot be fulfilled, the affected order item may be cancelled and refunded in accordance with our refund policy.

Payments on iBudCares are securely processed through Paystack. The platform uses Paystack Split Payment infrastructure to automatically allocate payments between vendors and iBudCares at the point of transaction. iBudCares does not operate as a financial institution, escrow provider, or custodial wallet service. Platform fees, logistics fees, and vendor allocations are calculated automatically during checkout. Refund Policy: • Orders that cannot be fulfilled may be refunded to the customer's platform wallet or original payment method • Refund requests to bank accounts may take up to 5 business days after approval • Defective products may qualify for refunds or replacements subject to verification • Non-defective returns may qualify for wallet credit subject to product condition and platform policy • Refund approvals are subject to verification and operational review We do not store payment card information.

Customers may place orders containing products from multiple vendors in a single checkout session. For operational, logistics, verification, and refund purposes, iBudCares may internally separate purchases into individual vendor fulfillment orders. Each vendor-specific fulfillment order may have: • Separate verification status • Separate fulfillment status • Separate delivery progress • Separate cancellation outcome • Separate refund eligibility Issues affecting one vendor's products may not affect the fulfillment or delivery status of products from other vendors within the same checkout.

iBudCares operates a controlled fulfillment model. Vendors do not directly deliver products to customers through the platform. Instead: • Our representatives coordinate product pickup from vendors • Products may undergo verification before dispatch • Orders are delivered through approved logistics partners or designated pickup stations Delivery fees are calculated during checkout based on location, logistics requirements, and operational costs. Delivery timelines are estimates and may vary due to operational conditions. Risk transfers to the customer upon successful delivery confirmation.

iBudCares may coordinate repair services through verified repair partners. Repair Process: • Customers receive an estimated repair cost • Pickup fees may apply depending on location • Final repair pricing is confirmed after diagnosis • Customer approval is required before repair work begins Warranty: • Repairs carry a limited 7-day warranty • Screen replacements carry a 3-day warranty Warranty exclusions include: • Physical damage • Liquid damage • Misuse • Unauthorized repair attempts after service Liability: • Damage caused during repair is the responsibility of the repair partner • Damage caused during logistics transit is the responsibility of the logistics partner

iBudCares actively manages disputes and fulfillment-related issues between customers and vendors. This may include: • Product verification • Order validation • Refund assessment • Delivery issue resolution • Vendor compliance review Users are encouraged to contact us directly before initiating external disputes. Where disputes cannot be resolved internally within 14 days, parties may proceed to mediation at the Lagos Multi-Door Courthouse before arbitration under applicable Nigerian law.

Users may not: • Sell illegal or prohibited items • Engage in fraudulent activity • Misrepresent products or services • Attempt unauthorized system access • Violate intellectual property rights • Abuse, harass, or threaten other users • Use the platform for unlawful purposes iBudCares reserves the right to suspend, restrict, or permanently terminate violating accounts.

Users may submit reviews, ratings, and other content. By submitting content, you grant iBudCares a non-exclusive, royalty-free license to display, distribute, and use such content in connection with the platform. Users are responsible for ensuring their content: • Is accurate • Does not violate laws • Does not infringe third-party rights • Is not defamatory or misleading

All platform content, including logos, branding, text, software, graphics, and design elements, belongs to iBudCares or its licensors and is protected by applicable intellectual property laws. Unauthorized copying, reproduction, or redistribution is prohibited.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraud, abuse the platform, or create operational or compliance risks. Termination may occur with or without prior notice depending on the severity of the violation.

To the maximum extent permitted by law, iBudCares shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the platform. Total liability shall not exceed the total amount paid by the affected user in relation to the specific transaction giving rise to the claim.

These Terms shall be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria.

We may update these Terms from time to time. Material changes may be communicated through email, platform notifications, or updates on this page. Continued use of the platform after updates constitutes acceptance of the revised Terms.

iBudCares 2a Olaide Tomori Street Ikeja, Lagos, Nigeria Email: ibudcares@outlook.com