Privacy Policy

iBudCares is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce and repair services platform, including our website and mobile applications (collectively, the "Services"). Please read this policy carefully. By using our Services, you consent to the practices described herein.

We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us. The personal information we collect may include: • Name and contact details (email address, phone number, shipping/billing address) • Account credentials (password, security questions) • Payment information (processed securely by Paystack; we do not store credit card details) • Device information (IP address, browser type, operating system) • Location data (with your consent, for delivery zone determination) • Browsing behavior (pages visited, time spent, referring URLs) • Communication preferences • Information you provide when requesting repair services (device type, brand, model, issue description, photos/videos)

We use the information we collect to: • Facilitate account creation and login • Process transactions and send related information (order confirmations, invoices) • Manage your orders, repairs, and returns • Communicate with you about your account or transactions • Send you marketing communications (with your consent, which you may withdraw at any time) • Improve and personalize your experience • Analyze usage trends and measure the effectiveness of our marketing • Comply with legal obligations and enforce our Terms of Service • Verify your identity and prevent fraud

We may share your information with third parties only in the ways described below: • **Repair Shops**: When you request a repair, we share your name, phone number, and address with the selected repair shop so they can communicate with you and arrange pickup/return. • **Logistics Partners**: To facilitate doorstep pickup and delivery, we share your name, phone number, and address with our logistics partners (dispatchers). • **Payment Processors**: We use Paystack to process payments. Paystack receives your payment information and is subject to its own privacy policy. • **Analytics Providers**: We use Google Analytics to understand how users interact with our Services. Google Analytics may collect information about your use of the Services. • **Marketing Emails**: If you opt in, your email address may be used by our marketing department to send promotional materials. You can unsubscribe at any time. We require all third parties to respect your privacy and to comply with applicable data protection laws. We enter into Data Processing Agreements with them to ensure your data is handled securely and only for the purposes we specify. We do not sell your personal information to third parties.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements). Specifically: • **Active accounts**: Information is kept while your account is active. • **Transaction records**: Retained for up to 7 years to comply with Nigerian tax laws. • **Inactive accounts**: If you have not logged in for 3 years, we may anonymize or delete your data. • **Support and repair logs**: Retained for up to 3 years, typically covering warranty periods. When we no longer need your information, we will securely delete or anonymize it.

Under the Nigeria Data Protection Act, you have certain rights regarding your personal information: • **Access**: You can request a copy of the information we hold about you. • **Correction**: You can ask us to correct inaccurate or incomplete information. • **Deletion**: You can request deletion of your account and associated data (via your profile settings or by contacting us). • **Objection**: You can object to our processing of your data for direct marketing. • **Withdraw Consent**: Where we rely on your consent to process your data, you can withdraw it at any time. To exercise these rights, please visit your account settings or contact us at ibudcares@outlook.com. We will respond to your request within a reasonable timeframe.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, you may only use our Services with the involvement and express consent of a parent or guardian. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure server infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. In some cases, we may provide additional notice (such as adding a statement on our homepage or sending you an in-app notification). Your continued use of the Services after the changes take effect constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: **ibud_cares** 2a Olaide Tomori Street, Ikeja, Lagos, Nigeria Email: ibudcares@outlook.com